FAQs
Frequently Asked Questions
Welcome to the Columbus Candle Supply FAQs! Here you’ll find answers to common questions about our candle making and home fragrance supplies. Whether you’re just starting out or you’ve been making candles for years, we’re here to help you succeed.
1. What types of supplies do you offer?
We carry a wide range of candle and home fragrance supplies, including soy and paraffin waxes, fragrance oils, wicks, dyes, jars, containers, incense, diffusers, wax melts, shea butter, and room spray bases. Everything you need to create candles and home fragrance products is right here.
2. Do I need a vendor’s license to shop with you?
No! Our store is open to the public. Anyone is welcome to shop with us, both in-store and online.
3. How do tax exemptions work?
If you have a valid vendor’s license, you can shop tax-exempt with us. Simply bring a copy when you shop in-store, or email it to us in advance for online orders. We’ll update your account so future purchases are automatically tax-exempt.
4. Are your products suitable for beginners?
Yes! We serve both beginners and professionals. Many of our products include helpful usage information, and our team is always happy to answer questions.
5. How do I choose the right fragrance?
We stock a large selection of premium fragrance oils. Our [Fragrance Guide] can help you pick the right scent, and you’re always welcome to experiment with blends (check out our Mix of the Month for inspiration!).
6. Can I buy in bulk?
Yes. Many of our products are available in bulk quantities—perfect for businesses, event planners, or large-scale makers.
7. What makes your wicks special?
Our wicks are tested for clean, even burns. Use our [Wick Size Guide] to match the right wick with your wax type and container size.
8. Do you offer tutorials or guides?
Yes! Visit the [CCS Makers Corner] for step-by-step tutorials, troubleshooting tips, and creative blending ideas.
9. Are your containers heat-resistant?
Yes, our jars and containers are designed for candle-making and tested to withstand the heat of a burning candle.
10. How fast do you ship orders?
Most orders ship within 1–2 business days. See our [Shipping Policy] for details.
11. What is your return policy?
If there’s an issue with your order, check our [Terms and Conditions] for next steps.
12. How do I contact customer support?
You can call us at (614) 321-6760, email us through our [Contact Page], or stop by our store in Canal Winchester, OH during business hours.
At Columbus Candle Supply, we’re passionate about helping you create products that bring warmth, fragrance, and beauty into every space.
