Shipping
Shipping Policy - Columbus Candle Supply
Effective Date: 9/8/25
Thank you for choosing Columbus Candle Supply for your candle-making needs. We are dedicated to providing you with high-quality products and excellent service, including a seamless shipping experience. This Shipping Policy outlines important information about our shipping practices to ensure that you are well-informed about the process.
1. Processing Time: Orders are typically processed within 1-2 business days after they are received. During high-demand periods or sales events, processing times may be slightly longer. We will do our best to keep you updated on any delays.
2. Shipping Methods and Carriers: We offer a variety of shipping options to meet your needs. The available options will be presented to you during the checkout process. Our trusted shipping carriers include USPS and UPS. The estimated delivery times and costs for each option will be displayed for your convenience.
3. Domestic Shipping: We offer shipping within the contiguous United States. Depending on the shipping method you choose, delivery times may vary. Please refer to the estimated delivery times provided during checkout.
4. International Shipping: At this time, we don't offer international shipping.
5. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the status of your shipment in real-time and receive updates on its location and estimated delivery date.
6. Shipping Delays: While we strive to deliver your orders within the estimated timeframes, please understand that unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control might lead to shipping delays. We appreciate your patience in such situations.
7. Shipping Address: Please ensure that you provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses.
8. Order Modifications: If you need to make changes to your shipping address or order details after placing the order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but changes might not be possible if the order has already been shipped.
9. Shipping Fees: Shipping fees are calculated based on the shipping method chosen, the destination, and the total weight of the items in your order. The exact shipping cost will be displayed during the checkout process.
10. Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact our customer support immediately. We will work with the shipping carrier to investigate the issue and find a resolution.
By placing an order with Columbus Candle Supply, you agree to comply with the terms outlined in this Shipping Policy. If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team at 614.321.6760.
Thank you for choosing Columbus Candle Supply. We appreciate your business!
